Leading Through Challenge and Conflict

Challenging events require a high degree of trust in you as a leader and skillful conflict management techniques. This online course will focus on some of the most critical skills a leader must encompass to earn trust and credibility from their colleagues. After completing this workshop, participants will be able to: ·Recognize how conflict can be both positive and negative and identify common causes of conflict in the workplace. ·Apply strategies to effectively manage challenges and conflict. ·Understand how differences in behavior styles might cause tension with another person, especially under stress, and effectively coach employees to recognize and manage style differences. ·Describe different conflict management approaches in order to better work together to reach a resolution to a conflict. ·Engage in a high stakes conversation to achieve a resolution that moves a situation forward while making the relationship stronger.